Politique de confidentialité
[Last updated: May 22, 2025]
This Privacy Policy explains how CHROM-X3 (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.chrom-x3.com (the “Site”) or otherwise interact with us regarding the Site (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as described below. The personal information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly through our Services may include:
• Contact information such as your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information such as your username, password, security questions, and other security-related information.
• Customer service information, including any information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain personal information. You may choose not to provide this information, but it may limit your ability to use those features.
Information We Collect Through Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, device information, browser details, network connection data, IP address, and other information regarding your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for fulfilling your orders and delivering the products or services you requested, to perform the contract we have with you.
When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties may automatically collect information using tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.
How We Use Your Personal Information
• Providing the Products and Services. We use your personal information to provide the Services and perform the contract we have with you, including processing payments, fulfilling orders, sending account or transaction notifications, creating and managing your account, organizing shipping, processing returns and exchanges, and enabling related features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may use. In this case, Shopify will handle your data per its privacy and consumer privacy policies.
• Marketing and Advertising. We may use your personal information for marketing purposes, including sending promotional emails, texts, or postal mail, and displaying targeted ads for products or services. This may include tailoring the Services and advertising to your interests on our Site and elsewhere. If you are located in the EEA, the legal basis for this data processing is our legitimate interest in promoting our products, under Art. 6(1)(f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, and respond to potential fraud, illegal activity, or malicious behavior. If you use the Services and create an account, you are responsible for keeping your login credentials secure. We strongly advise against sharing your username, password, or other access credentials. If you suspect your account has been compromised, contact us immediately. For EEA users, the legal basis for processing is our legitimate interest in ensuring the security of our Site and Services, under Art. 6(1)(f) GDPR.
• Communicating with You and Improving the Services. We use your personal information to provide customer support and improve the Services. This is in our legitimate interest to be responsive, provide effective services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with our Shopify store, visit https://www.shopify.com/legal/cookies. We use cookies to operate and enhance our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand how users interact with the Services (based on our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and ads on our Site and other websites.
Most browsers accept cookies by default, but you can choose to delete or reject cookies using your browser settings. Note that deleting or blocking cookies may affect your user experience and may cause some Services to function improperly or become unavailable. Also, blocking cookies may not fully prevent how we share information with third parties such as advertising partners.
How We Disclose Personal Information
In some circumstances, we may disclose your personal information to third parties for contractual performance, legitimate business purposes, or other reasons outlined in this Privacy Policy. This may include:
• Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• Business and marketing partners who provide services or deliver advertising to you. These partners will use your personal information according to their own privacy notices.
• When you request or otherwise consent to us disclosing certain information to third parties—for example, to ship products or through your use of social media widgets or login integrations.
• With our affiliates or within our group of companies, as part of our legitimate interest in operating a successful business.
• In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations (including subpoenas, search warrants, and similar requests); to enforce our terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information you choose to make public and cannot ensure that third parties will respect your privacy or the security of any information you disclose publicly. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow a link to a third-party site, please note that we are not responsible for the content or privacy practices of such third parties. We encourage you to read the privacy policies of each site you visit.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at the address below to request its deletion.
Security and Retention of Your Information
We use technical, organizational, and physical safeguards to protect your personal information. However, no security measure is perfect, and we cannot guarantee the absolute security of your data.
We will retain your personal information only as long as necessary to provide the Services to you, or as otherwise required by applicable law. The criteria used to determine our retention periods include: the length of our relationship with you, whether there is a legal obligation to retain the data, and whether retention is necessary for legal defense or business purposes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
• Right of Access – You can request a copy of the personal data we hold about you.
• Right to Rectification – You can request that we correct inaccurate or incomplete data.
• Right to Erasure – You can request that we delete your data, subject to certain exceptions.
• Right to Restrict Processing – You can request limits on how we process your personal data.
• Right to Data Portability – You can request a copy of your data in a machine-readable format.
• Right to Object – You can object to our use of your personal data based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent – If we process your data based on consent, you may withdraw it at any time.
You can exercise these rights by contacting us at the email address listed below.
Please note that some rights only apply under certain conditions, and we may require you to verify your identity before responding to your request.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection authority.
International Users
We are based in France. If you are accessing the Services from outside the EU, please be aware that your information may be transferred to, stored, or processed in a country that does not have the same data protection laws as your country. However, we will protect your data in accordance with this Privacy Policy and take appropriate safeguards under applicable data protection laws.
Contact
If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us via the contact form.